Sometimes we can also happen that the casino cancels our payment. In this case, we should immediately write to the customer service department. Although this will not necessarily be necessary because the casino should give a clear reason for rejection of the payment. However, what may be due to the unpaid payout?
One of the most common reasons is the lack of account verification. In most cases, new players make a deposit to the casino and take a game as soon as possible. This is a mistake because the first thing we should do freshly after registration is to verify our account. We can pay funds and start the game immediately, but what if the casino does not verify us our account? We will not be able to pay your money in any way, even if we have not started games yet.
In some casinos, however, we can meet with the maximum payout limits for unverified accounts. This means that the sum of the total payments to the amount determined by the casino (eg AUD 1000) will not require prior verification of our identity. However, as soon as this limit we will achieve, we will have to verify. Otherwise, we do not pay any zloty from the casino more.
What do we need to verify our identity? As a rule, not much, although in some cases we can be asked to provide additional documents or even execution "selfie" with personal evidence in hand. Although the latter is usually required only when the casino has any objections as to our integrity (eg when it is not our first account on a given platform).
In most cases, however, we only need a scan of identity evidence. It can be an ID card, driving license or passport. In addition, the casino will need to verify our address - as there is no identity address in new evidence, it is always worth it to have such a document at hand. The best and accepted basis everywhere a form of confirmation of our identity is the Bank's extract. Alternatively, it may also be an account for gas or electricity, but definitely much easier to simply download the extract from our online banking.
Sometimes it happens that the casino will ask for a scan (front and back) of the bank card used to make a payment or confirmation of our web portfolio - eg screenshot with a visible date of transaction and that we are the account owners. However, these are practices used much less frequently.
Breaking the regulations
"Breaking the regulations" can mean a lot. In most cases, however, the casino most likely give us a thorough reason for rejecting our withdrawal.
We did not make a turn. While the vast majority of players are aware of the fact that in the casino you can not deposit and pay funds, there are often misunderstandings in this area. We always have to play for the funds paid - and for the entire amount of our payment, at least once. Before we commission the payment of our casino funds, we must make a single turn. So, if we pay for a casino, for example, 100 zlotys, we must play for at least AUD 100 before the casino will allow us to withdraw our funds.
The second option is to exceed the established limit of payments (daily, weekly or monthly). This does not happen often because the limits set by casino are usually quite a lot. However, exceeding the daily payment limit is quite probable - if we plan to withdraw a greater amount at the same time, we can be forced to share it into smaller parts and commission a few single payouts. Such limits are, however, fully dependent on the casino chosen by us.